Our Vision

To be regarded amongst leading MICE players in the region and to provide intelligent business solutions to our Global Partners who can access instant availability through our Online Booking Engine www.uhtravel.com

Our Mission

  • To continue our focus to further enhance the Product by Increasing direct contract with hotels
  • To become a Premier MICE/Groups Service Provider
  • To Enhance Product Database of Travel Related Services available through our Online System www.uhtravel.com
  • To focus on market trends, analyse challenges and enhance our Online Technology that offers a comprehensive and “User Friendly” Online System
  • To Increase sufficient inventories of “Available” allocations on our Online System
  • To FEED Consolidators & XML Partners with our Direct Contracted Hotel content

Directo's Message

We envision an environment where business and leisure come together in mutually beneficial ways. Our team is committed to working in an environment where quality of service and price requirements are optimally matched by proactively anticipating and analysing our customer's needs by leveraging our talented and experienced in-house resources to provide you innovative solutions to manage your travel programs.

Our Strengths

Timely response to Customers’ Requests by offering comprehensive information at the get go. Our objective is to ensure end consumers are thoroughly satisfied and delighted with their experience whether on holiday or business trips.

Our dedicated multilingual professional team (Urdu, Punjabi, English, Malay, Arabic) operate 24 hours a day and 7 days a week to ensure services are not jeopardized nor delays encountered, and client interests remain fully protected. We maintain continuous & seamless communications between Travel Partners & Hotel to achieve our common objectives of meeting end consumer’s expectations.

Strategic Business Alliances

Our business alliances are built on trust, work ethics and complete transparency. Based on product demand from our global customers, we have established our network of business associates with whom we enter into strategic business partnerships to increase database of product and services as well as point-of-sales in Middle East, Asia Pacific, Europe and Africa. This not only fulfils the needs of our customer but it also ensures more products are made available to you.    

Strategic Alliances are in place with a host of credible International Partners for exchange of Products to enhance the product database and strengthen ties with trade partners. This has developed multiple Point of Sales, Operation and Direct Contracting with Hotels (FIT & MICE/Groups). In doing so, we have ensured that competitive rates, flexible terms & conditions are key success factors in the provision of services to our Customers i.e. B2B Players, Consolidators (Suppliers & Tour Operators-Internationally) as well as Travel Agents Globally purchasing Malaysia, Singapore, Thailand & Bahrain product.

Based on Universal Holidays achieved successes and after qualified assessment, we continue to be focused on establishing Commercials with International Chain Hotels, cross destinations promotions and key expansion for Point of Sales. With an experienced team of professionals, we have kept our position as one of the key Groups & MICE Services Provider to our Global Trade Partners.

Events Management

Recruiting the best possible speakers, organizing Conference Programmes, Marketing and Selling events to your target audience, meticulously selecting appropriate venue and catering, we handle all elements that provide a one stop shop solution. This One Stop Event Solution Centre specializes in a full range of creative Event Management Services that delivers innovative and uncompromised service standards whilst remaining within budget.  

Working with teams of professionals, pre, during and post events, is our area of expertise. Whether you need an exciting idea for a fun filled activity day, a Formal Conference or Seminar, Corporate Event, Stage Shows or a Private Event, our ideas are clever and thought out of the box. All this is done by offering you the most competitive rates.

Programme content research, speaker sourcing, design & print backdrop, standees, event marketing including use of extensive databases, on and offline delegate registration, payment management, press and media relations, audio-visual and technical services, VIP security and of course indoor and outdoor catering.  

Universal Holidays has been managing various type and size of MICE (Through Agents) form around the world. Mostly, Pharmaceutical, Banking Sector, Fertilizer, Tele Communication Sector, Technologies, Insurance etc. To Name few, CICI Prudential Insurance, TATA AIG Insurance, Aegon Religare Elite, Nippon Paint, Abbott Pharma, Arac Pharma, Spimaco Pharma, Tanishq, LG International, Hitachi, HDFC Bank, Standard Charter, Moblink Mobile,

Exciting Moments

We have successfully organized and managed Private Gala Dinners, In-door & Out-door variety of restaurants, Award Ceremony, Meetings, Incentive, Conferences, Exhibition, Tours, Private & SIC Transfers.  Accolades include awards and recognition from International Hotel Companies, Travel Agents and Corporate End Consumers

Personalized Services

Having offices in strategic locations, we have made sure having multilingual professional staff ready to service. Company has certainly invested setting up offices but have also achieved its goals by continuous investment in people, their training & Online Technology. Team of professionals consists of Sales & Marketing, Contracting, Finance & Operation that handles wide range of directly contracted Product. Bookings are being assigned by the destination expert that deals with Travel Partners, Tour Operators, B2B suppliers and working precociously on development of online system.

We ensure that each of our Travel Partner is assigned under Account Manager that fully understand specific customer needs and ensure to deliver a personalised service based on individual requirements.

Universal Technologies

Universal Holidays has developed its In-house Technology, Invested to ensure that it supports Online Business through B2B Channel (Dedicated Travel Agents)

Some of the key feature of system as below.

  • Fully Secure & Dedicated Travel Agent Login Access of Online System
  • Accessible 24/7 Supported by Operation Team
  • 60,000 Hotels & Apartment Worldwide.
  • Instant Confirmation at competitive prices
  • Images, Location Maps, Property Information & Amenities
  • White Label, that enable Partners to brand with their Logo
  • Issue Vouchers, Invoices, Statement of Accounts